NIDEC-SHIMPO provides calibration services for our customers who need to routinely check their equipment for proper performance and adherence to stated specifications. We maintain high standards in our environmentally controlled facility. Our test equipment is checked on an annual bases by NIST traceable equipment and protocols. In cases where the returned products do not meet their respective specifications upon initial inspection, our technicians can regularly perform corrective actions to return the units to their published specifications.
Our lab technicians are fully capable of diagnosing and repairing our Tachometers, Stroboscopes, Force Gauges, Force Test Stands and Torque instruments.
See below for details on how to process a return for a calibration or repair.
Prior to sending a unit back for repair or calibration, contact our office at (800) 237-7079 to obtain an RMA number for return.
A Return Material Authorization form will be provided approving the return.
For repair returns, provide an explanation of the problem the product is experiencing along with contact information. A quotation will be provided for all repair work prior to completion.
Note: If a response is not provided to NIDEC-SHIMPO how to process the repair, items may be returned or disposed after 90 days.
All NIDEC-SHIMPO returns for repair or calibration should be sent to the following address listed below.
Attn: Instruments Service Department / RGA#
175 Wall Street
Glendale Heights, IL 60139